Trinetra 3D Creations

Legal

Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Trinetra 3D Creations ("we", "our") collects and uses personal information when you interact with our website (https://trinetra3d.com), place an order, submit an enquiry or contact us on WhatsApp, email or phone.

Nothing in these Terms or policies is intended to exclude, restrict, or override any consumer right, remedy, or protection that cannot lawfully be excluded under applicable Indian law.

1. Information We Collect

a. Information you provide

  • Contact details such as name, phone number, email, delivery address, WhatsApp number.
  • Order and enquiry details including product references, sizes, materials, customisation preferences, budget, images, sketches and design files that you choose to upload.
  • Communications you send us via the website form, email or WhatsApp.

b. Information collected automatically

  • Basic technical information such as approximate location, browser/device type and pages visited, used to keep the website working and improve it.
  • First-party analytics events (page views, product views, WhatsApp taps) that help us understand which parts of the site are used.

c. Payment information

Where payments are processed, they are handled by third-party payment providers. We do not store payment card numbers or gateway credentials on our own systems.

2. How We Use Information

  • To respond to enquiries, prepare quotations and fulfil orders.
  • To arrange delivery, packaging and after-sale support.
  • To keep records of transactions and communications.
  • To operate, secure and improve the website and our services.
  • To send order-related updates over WhatsApp, email or phone.

3. Sharing of Information

We do not sell personal information. We may share limited information with service providers who help us operate the business, including our payment gateway, hosting/cloud infrastructure, email delivery service and courier partners, only to the extent necessary to perform the relevant function. We may disclose information if required by law or to protect legal rights.

4. Retention

We keep personal information only for as long as reasonably necessary to fulfil the purposes described above, comply with legal obligations, resolve disputes and enforce our agreements.

5. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or loss. However, no method of transmission or storage can be guaranteed to be completely secure.

6. Cookies & Tracking

The website uses only essential local storage to remember your cart and session state on your device. We do not currently use advertising cookies, retargeting pixels or third-party advertising trackers. If this changes in future, this policy will be updated.

7. Third-Party Services

The website integrates with the following categories of service providers, where applicable: payment gateway, cloud object storage (for uploaded reference files and product images), email delivery service (for order and quotation notifications), and courier partners for delivery. Each of these third parties processes information in accordance with their own applicable policies.

8. Your Choices & Rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you, by contacting us using the details below. We will respond within a reasonable period, considering our legal obligations.

9. Children

The website is not directed at children. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will take appropriate steps.

10. Digital Personal Data Protection Act, 2023

To the extent applicable to our processing activities under the Digital Personal Data Protection Act, 2023 and the rules made under it as they come into force, we will handle personal data in accordance with those requirements. Applicability of specific provisions may depend on their commencement and on the nature of the processing activity.

11. Updates to this Policy

We may update this policy from time to time. Material changes will be reflected by the updated date above.

12. Contact

  • Email: sales@trinetra3d.com
  • WhatsApp: +91 91470 78070
  • Phone: +91 89812 22070
  • Address: 6, Thakurdas Banerjee Road, Belgharia, Kolkata – 700056, West Bengal, India
These policies are intended to explain the terms under which Trinetra 3D Creations provides its products and services. They do not exclude or restrict any right, remedy, or protection that cannot lawfully be excluded under applicable law. These are business website policies and are not a substitute for advice from a qualified Indian advocate.