Refund / Cancellation / Replacement Policy

This policy explains how cancellation, refund and replacement requests are handled by Trinetra 3D Creations. Because our work often involves custom design, modelling and hand-finishing that begins specifically for a customer, the treatment of a request may depend on the stage of the order.

Nothing in these Terms or policies is intended to exclude, restrict, or override any consumer right, remedy, or protection that cannot lawfully be excluded under applicable Indian law.

1. General Approach

We aim to resolve genuine concerns fairly. Where a product has a genuine manufacturing defect, is materially incorrect, or is affected by transit damage, we will assess the matter and provide an appropriate remedy — which may include correction, replacement, reprint, repair or refund — based on the circumstances and applicable law.

2. Cancellation Before Production Starts

If you request cancellation before design, modelling or printing has commenced, we will typically refund any advance paid, after adjusting only genuine costs already incurred (such as third-party assets or reserved materials, where applicable).

3. Cancellation After Design / Modelling Begins

Where design or 3D-modelling work has already begun, cancellation may involve retention of a portion of the amount corresponding to the design work already completed. We will explain any adjustment clearly.

4. Cancellation After Physical Production Begins

Once physical printing has commenced, the item is being produced specifically for you. Cancellation at this stage may be limited, and any remedy will be assessed based on order status, materials consumed, and applicable law.

5. Highly Personalised Products

For products carrying personal likeness, names, private references or bespoke customisation, cancellation and refund may be limited once production has meaningfully begun, because the item cannot practically be resold. However, this does not remove any rights you may have in respect of genuine defects or materially incorrect fulfilment.

6. Defective Products

If a delivered product has a genuine manufacturing defect, please contact us within a reasonable period after receipt with your order reference and photographs/video of the issue. We will assess the matter and offer an appropriate remedy, which may include correction, replacement, reprint, repair or refund.

7. Incorrect Product

If we deliver a product that is materially different from what was ordered and approved (excluding minor variations described in the Terms & Conditions), we will arrange an appropriate remedy.

8. Transit Damage

See the Shipping & Delivery Policy for the process to report transit damage. Once assessed, we will determine an appropriate resolution.

9. Customer-Provided Incorrect Dimensions or Details

If a product is produced based on incorrect dimensions, spellings, likeness references or other details supplied by the customer (including details confirmed at the prototype/approval stage), we may not be able to offer a full refund. We will still discuss possible fair options with you.

10. Change of Mind After Approval

Where you have approved a prototype, render or specification and then change your mind about the design after production has started, refund options may be limited. We will still try to reach a fair outcome.

11. Non-Delivery / Lost Shipment

If a shipment does not reach you within a reasonable period after dispatch, please contact us. We will coordinate with the courier partner and, based on the outcome, offer a re-print, replacement or refund as appropriate.

12. Customer Unavailable / Repeated Delivery Failure

If a shipment is returned to us due to incorrect address or repeated unsuccessful delivery attempts, we may ask you to bear reasonable re-shipment charges. This does not remove your rights in respect of defective or incorrect products.

13. How Refunds Are Processed

Where a refund is agreed, it is processed to the original mode of payment (or another mutually agreed method), typically within a reasonable period after the resolution is confirmed. Actual credit timelines depend on the payment provider and issuing bank.

14. Grievance & Contact

• Email: sales@trinetra3d.com
• WhatsApp: +91 91470 78070
• Phone: +91 89812 22070

We will make reasonable efforts to acknowledge and address complaints within a reasonable period, depending on the nature and complexity of the issue.