Shipping & Delivery Policy

This policy explains how Trinetra 3D Creations handles production, packaging and delivery of orders placed through the website (https://trinetra3d.com) or through WhatsApp / email.

Nothing in these Terms or policies is intended to exclude, restrict, or override any consumer right, remedy, or protection that cannot lawfully be excluded under applicable Indian law.

1. Production Time vs. Transit Time

Fulfilment involves two distinct phases:

• Production time — the time required to design, print, finish and pack the item at our studio. For custom and made-to-order items this can vary based on complexity, size, material and current workload.
• Transit time — the time taken by the courier partner to deliver the packed order to your address.

Indicative production timelines are shared during the enquiry stage or on the quotation. Delivery dates are estimates and are not guaranteed unless expressly confirmed in writing.

2. Delivery Coverage

• We ship across India, subject to courier serviceability at the delivery pincode.
• International shipping may be arranged on request, on separately quoted terms.

3. Shipping Charges

• Orders above ₹3,000 are eligible for free shipping across India, where the offer is applicable.
• Free delivery within Kolkata may be offered on eligible orders, at our discretion.
• For other locations, shipping charges may be displayed at checkout or included in a quotation, based on the destination pincode.

4. Packaging

We take reasonable care to pack each order for safe transit, especially fragile or hand-painted items.

5. Damaged Shipments

If the outer packaging is visibly damaged at the time of delivery, please note the damage with the courier where possible and contact us as soon as reasonably possible. To help us assess the matter, we may request:

• Order number.
• Photographs of the outer packaging.
• Photographs of the shipping label.
• Photographs or a short video showing the damage to the product.

We will assess the matter and determine an appropriate resolution based on the circumstances and applicable law. Please refer to our Refund / Cancellation / Replacement Policy for more detail.

6. Delivery Attempts & Incorrect Address

Please ensure the delivery address, pincode and contact number are accurate. If a shipment is returned to us due to an incorrect address or repeated unsuccessful delivery attempts, re-shipment may attract additional charges.

7. Contact

• Email: sales@trinetra3d.com
• WhatsApp: +91 91470 78070
• Phone: +91 89812 22070